-Here, not ready. There are options at the local level. Up to agencies with how to move forward with asset mgmt.
1st Mile/Last Mile/Paratransit Ride
-Outsourcing 1st/last mile using TNC's to reduce cost and promote fixed-route solutions. Who owns the problem and how to sell to Board the cultural shift.
Action: Make business case to the board - promote and increase mobility options. Look to "out of the box" options to help MM to include ridesharing, deviated FR, and shares.
Riders Guide to the Galaxy
Fare transparency and fare (or fair ;) ) options. Simplify maps - eliminating confusion through system mapping.
The Post-Web World: The Rise of The App
What continues to be the purpose of websites when apps are so popular? Without knowledge of % using apps, you cannot move forward. Getting general info on websites and primary source of operations as well as legal stuff best on the websites.
Students in Transit
Creating student engagement opportunities, student association options, scholarship availability.
Transit is Irrelevant
Against transit: Unreliable, not very helpful to environment, not good in suburban life and TNC's are super cooler. BUTTTT: transit provides infrastrucure for TNC's, transit provides plethora of differing ways to enhance quality of life - work, shopping, etc.
Action: Change the narrative - we are part of an overall transportation network. Embrace change.
Sharing Best Practices on TransitWiki
Value to share practices and use knowledge-sharing website to enhance transit. Action: Make useful to more people.
You Want to Put What on the Bus?
Reasonable accomodation -- challenges and responses to eccentric requests. What policies need to be in place to ensure compliance w/ reasonable accomodation requirements?
Action: Educating customers on what reasonable accomodation is - share requests for accomodation in advance.
Private industry transportation (though convenient for riders) - forcing industry to adapt to their standards - easy to use, convenient.
Action: What research is being done on TNC transpo? Mobility on demand $$
Body Snatchers/How can transit agencies deliver impeccable service in Same-day Amazon Prime World
Action: How to expand pool of eligible recruitments for operators.
Let's Make Transit Cool
Empathize with customers in order to best understand where riders are coming from. What can we learn from current trends? Targeted marketing, lack of infrastructure, and rebranding.
Thinking Beyond the Data
Customer service means different things - very specific to differing sects of industry and dependent on what is being collected. Qualitative data is important too.
Solutions: vary, agency-specific. Pull all data together, aggregate, and have it in one-source to open up communication among agencies for info sharing. Open data clauses - agencies own data and its distribution.
Software - it helps us collect data, it helps us produce better reports, but then what happens to all that data? How can it improve customer service? How can it influence procedural and/or policy changes? (any examples?)
Data for Title VI, along with complaints beyond the numbers. Lead to change with service complaints. To analyze the data for solutions. Trapeze Trap! TransTrack Systems. Numbers are not always what's needed. Now, manually recorded. Making easy access through a web-base or app.
Open Data Clause. Route Match competitor to Trapeze. Mix and match vendors.
Regional agencies follow-up with public transportation. Contracted transportation ensure licensing is in order, training. Pull all data together-Dashboard. Instant Messaging with other providers. Slack-different channels in real time. Raspberry Pi.
Jacklyn MHow can we get students interested in transit agencies
Are there paid interships we can link them to?
There are some in San Bernardino, Bay Area (MTC), National Express (internships for a year)
Introduction to transit in high schools in life skills curriculum, peer to peer groups about transit, identify student who has a vision about transit. Example is Aaron at Humbolt State!
CalACT could have a committee of students and give them free membership and they could be ambassadors for the industry. CalACT could have sponsorships for students to attend CalACT conferences.
Send industry representatives to college events!
Think about a bus and transit at an early age, preschools, etc.
Make transit part of college orientation, create student ambassador program and have an app that connects students who are riding the bus with ones who want to learn to ride the bus.
Get students to give to an important cause, "green wheels" to think about the industry early on.
How do students get interested in transit operations, why do some colleges and universities offer transit studies and some don't. How do we encourage more of this?
TRB offers paper writing conference, can we scale that to CA universities and colleges that we offer paper writing competition with awards and then have winners present at conferences
Start with CALACT doing a survey of universities of colleges with transit studies and offer incentives
In the industry, we need to highlight the heros in the industry of those who started as drivers and rose through the ranks, testimonials from people like Art Leahy. People who started in the industry and then moved out, like movie stars
Maybe two tracks: non-college placement in driver jobs, econ development and workforce investment councils and OJT dollars, paid internship for low income students, transit industry can host, can we get EDD to screen for us and forward to us and then we would have to screen for drug and alcohol tests.
Second track could be university based, CalACT could be the match maker between transit studies students and specific segments in the industry, offer interships that match their interests (engineering, planning, finance, marketing, operations) so they get that immediate gratification of a match between their interest and get them to realize there are lots of opportunities in transit
In summary: CalACT run competitions for papers, have students make presentations at conferences, give away memberships, form a CalACT committee of youth in transit, can market to students the networking opportunity, create a student chapter of an association (like what PRSA does), make CalACT a gateway for internships at agencies around the state and market it to colleges and universities with transit studies, have a separate track to offer training as entry level, vocational bus drivers through social service agencies. Need to survey students first to see what their interests are. Offer orientations about transit industry at colleges and universities, offer testimonials from people who havejobs. Get high school counselors, advertise on buses about careers in transit. Create a "career in transit" marketing marterials with testimonials and give that to HR and training professionals when they go into meetings at colleges, universities and vocational schools, with veterans.
Next steps: CalACT -- take to the board the idea of forming a student chapter and then offer paper competitions to present to the conferences. Conduct surveys of students. Create marketing materials about variety of career opportunities in transit and give that to transit HR and training professionals to use with universities, college and vocational schools.
Can this be institutionalized through TRB/National Academies, or America ITS, transit associations?
JUAN MPRESENTATION 9/10/2016 (NOTES BY SIRINYA MATUTE)
Introduction: TransitWiki originated as a way to disseminate information amongst agencies; previously, agencies used to talk shop in person at events/conferences. Budget cuts = no conferences. Move to web
Over 4 years-->wrote almost 100 articles based off of fact-based research / info from UCTC, TCRP, CalTrans, APTA
Showed a demo of software. Showed philosophical structure
Plans to develop new content, promote TransitWiki
Focus will be on tools for data analytics for transit, and also technology (info available to passengers, info useful for analyzing on-time performance and inter-agency integration)
How to solicit input, what do you want from us (UCLA people) to help you (transit agencies)
Made it feasible to search staff reports from agencies in statewide
There is a filter for large agencies and rural agencies!
Fun Fact: AC Transit showed up on Rural agency tab. Juan to check.
Q: Ask about encryption so that not everyone can access your agency's info?
No. There are not restricted levels of access.
Are there transit agencies involved in TransitWiki?
A: Anecdotal evidence. Some people have uploaded their short-range transit plans or coordinated transit plans.
Can we set up as a clearinghouse? Can I send something to get posted where agencies know we can send it to let them parse the parts that are more relevant? (Leslie Scott)
do we need to seek permission to post? Can be more bureaucratic/structured. Cultural aversions to disseminate information formally even if the reports are public.
Juan: Suggest setting up a page to solicit content.
Leslie noted that there are not platforms where people can discuss things like GTFS-realtime
Aaron: Use of TransitWiki to disseminate information for FDOT. Trillium loaded info there. Showed example of GTFS-consuming applications webpages and showed list of all the apps they researched/vetted. Covered challenges of helping transit agencies understand value of having their consultants deliverable content on transit
Bradley's suggestion: Thoughts on how to get more engagement from agencies? Interview process? Blog + wiki article? It's almost like "ribbon cutting syndrome".
what's valuable despite mundane nature... ?
What kind of moderation on content by non UCLA users? Juan moderates.
Why don't other agencies want to share?
what if it takes extra time?
Leslie says she thinks staff has a concern that they aren't allowed to publish content elsewhere--that there has to be a protocol. If a council report is to be posted, it has to go through the City Clerk--any request for a staff report has to be posted through the City Clerk. She thinks that management control is big.
Some JPAs/special district-->most cities in CA are on some sort of 3 file management systems for agendas and staff reports.
Aaron suggests a toolkit to handle concerns about municipalities that will require extra processes to post reports.
Are the barriers to entry too high?
Is it up to the agencies to effect the way that their consultants do their business?
Is there a way to structure TransitWiki so that it's more attractive for their consultants to participate in? Currently, there are financial disadvantages.
Is there a way for agencies to feature / demonstrate their expertise?
user pages? policies /hub which shows a lot of user pages, to get some credit.
white pages are in-bounds.
MediaWiki software has a way to give users a credit and lends credence to the page. Where did the information come from? A page edited by one person is less interesting.
What about an acknowledgments page, which includes top 10 contributors but also acknowledges contributor leaders.
What's the goal?
Information for problems multiple agencies are facing.
Seeded with evergreen
But transition to technology, ie new funding programs which can pay for these things.
Setting up a first resource for getting people up to speed.
What about a feature page with rotating features--trying to increase visibility, trying to push content that can help people increase visibility elsewhere?
JM to study other models for disseminating best practices in other sectors.
Aaron suggested looking at Appropedia, which features contributions from students adding for credit.
Leslie: Suggest going to conference chairs, when they do abstracts-->require that every article presented to transportation conferences, all those presentations (or select #) mandated to post. If youa ccept this, you accept that this will go on TransitWiki.
JM Maybe start internal to CA, assess where knowledge is being shared and insert TransitWiki into that.
Is there a way to document when somebody looks for something that isn't there?
JM Could study search terms through website.
JM can create a suggestion box. Can put it on every page of the website.
Decals for priority seating areas in front of buses?
How to make your INtern use TransitWiki?
How to help your Director of Department/CEO use TransitWiki?