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315 days ago

315 days ago
Unfiled. Edited by aaron@trilliumtransit.com , Jacklyn Cuddy Montgomery 315 days ago
3:00 - Breakout III
4:30 - Wrap Up
Jacklyn M 11:15 AM
Transit Asset Management
-Here, not ready. There are options at the local level. Up to agencies with how to move forward with asset mgmt. 
1st Mile/Last Mile/Paratransit Ride
-Outsourcing 1st/last mile using TNC's to reduce cost and promote fixed-route solutions. Who owns the problem and how to sell to Board the cultural shift. 
Action: Make business case to the board - promote and increase mobility options. Look to "out of the box" options to help MM to include ridesharing, deviated FR, and shares. 
Riders Guide to the Galaxy
Fare transparency and fare (or fair ;) ) options. Simplify maps - eliminating confusion through system mapping. 
The Post-Web World: The Rise of The App
What continues to be the purpose of websites when apps are so popular? Without knowledge of % using apps, you cannot move forward. Getting general info on websites and primary source of operations as well as legal stuff best on the websites.
Students in Transit
Creating student engagement opportunities, student association options, scholarship availability. 
Transit is Irrelevant
Against transit: Unreliable, not very helpful to environment, not good in suburban life and TNC's are super cooler. BUTTTT: transit provides infrastrucure for TNC's, transit provides plethora of differing ways to enhance quality of life - work, shopping, etc. 
Action: Change the narrative - we are part of an overall transportation network. Embrace change. 
Sharing Best Practices on TransitWiki
Value to share practices and use knowledge-sharing website to enhance transit. Action: Make useful to more people. 
You Want to Put What on the Bus? 
Reasonable accomodation -- challenges and responses to eccentric requests. What policies need to be in place to ensure compliance w/ reasonable accomodation requirements? 
Action: Educating customers on what reasonable accomodation is - share requests for accomodation in advance. 
Private industry transportation (though convenient for riders) - forcing industry to adapt to their standards - easy to use, convenient. 
Action: What research is being done on TNC transpo? Mobility on demand $$
Body Snatchers/How can transit agencies deliver impeccable service in Same-day Amazon Prime World
Action: How to expand pool of eligible recruitments for operators. 
Let's Make Transit Cool
Empathize with customers in order to best understand where riders are coming from. What can we learn from current trends? Targeted marketing, lack of infrastructure, and rebranding.
Thinking Beyond the Data
Customer service means different things - very specific to differing sects of industry and dependent on what is being collected. Qualitative data is important too. 
Solutions: vary, agency-specific. Pull all data together, aggregate, and have it in one-source to open up communication among agencies for info sharing. Open data clauses - agencies own data and its distribution. 
5:30 - Reception
315 days ago
Unfiled. Edited by Devin Braun , Jacklyn Cuddy Montgomery 315 days ago
TNC's: Evil or Evolutionary?
Devin B Facilitator:  Devin Braun
What makes TNCs evil/evolutionary?
Why are they evil?
  • They go for the profits
  • They are unregulated
  • Taxis can't compete with TNCs because they are taking the cream off the top
  • They charge surge fares
  • Adds to congestion because there are a lot of cars on the road
  • Rates aren't regulated
  • Don't care about equity
Jacklyn M
  • What trips are appropriate for TNC's 
  • Understanding of federal regulations by elected officials
  • TNC's a threat to Equity- hurting the taxi industry 
  • Better regulations for TNC's-driver screening, insurance, refunds, customer service/complaint process
  • They are cheap because they can get drivers quickly and crank them out in a week
  • Transit pays for background checks, drug and alcohol
  •    How does surge pricing affect the cost of trips
  • Very few accessible vehicles-longer wait times for accessible vehicles
  • Taxis were willing to help a transit agency during a strike and TNC's refused to partner with the transit agency
  • Liability for transit agencies as a partner in a very litigious state
  • Are TNC's here to stay- Driver turnover rate- how long will people drive for them
  • What happens when TNC's go away or the availability of inventory decreases how will this affect the industry
  • Uber Drivers are not as safe as other drivers/less experienced
  • Lyft drivers are going off the grid and providing trips not through Lyft/Uber
  • Why Use TNC's
  • Last Mile/First Mile Alternative
  • Partnership with ComicCon- paid for part to the trip-$5.00 of the fares to use Uber/Lyft
  • They are cheap because they can get drivers quickly and crank them out in a week
  • TNC's are making transportation more demand responsive
  • Adding competition to the Industry
  • Useful when they provide services during off hours- unless they have surge pricing
Evolutionary Because
  • Seamless
  • Has forced the taxi industry to change
  • TNC's are sexy- they have an app 
  • Filling Gaps in Service
  • First Mile/Last Mile
  • Forcing Indsutry to change/ taxi apps/ Hail cab apps
  • Taxi Companies are adapting
  • In LA-drivers perspective is showing where the demand for car free travel 
  • Servicing Origin to Destination better than traditional transit
  • Derive value from things you own/cars- allows people to capitalize on investments they have made
  • Reducing Congestion because TNC's are a new option
  • Single app for payment
  • Partner with trip planning/sharing technology
  • Google driverless cars
  • Resource for driver recruitment
  • Tool for mobility options for baby boomers/ elderly population
  • Microtransit-Bridge, Google Buses
  • Opportunity for transit to improve/evolve
  • TNC's offer after hours transportation to when transit doesn't offer services
  • Lowering the DUI rates in cities 
  • Safety for a quick trip
What research is being done on TNC?  TCRP projects
Get FTA Research and Innovations Dept to find a way to fund a research project on how we can partner with TNC's within the federal regulations
315 days ago
Unfiled. Edited by Sirinya Matute , JUAN MATUTE 315 days ago
Help Advice Trade Stories + Body Snatchers.
JUAN M MCO Recruitment:
1) Challenging, despite pay and benefits.
2) Unitrans as a trainer of operators who move throughout California
3) OCTA has had $500 bonuses for successful referrals.
4) High cost of living can offset high wages.
5) Initial hours and routes can be unpredictable for junior employees
6) negative perception of "bus driver" position hurts recruitment
7) marketing available positions - how to attract quality applicants
8) operating can be a difficult job - rough quality of experience.
9) make the job more attractive and rewarding
10) Art Leahy as an example of moving his way up through the organization.
Customer Service
Sirinya M 1) Setting expectations for customer service re-spin a same-day Amazon Prime world:Questions:
2) Setting expectations for customer service responses in a same-day Amazon Prime world:
-->what is your turnaround time?
-->how do you assign staff?
Internal knowledge bases: 
What to do given rising customer expectations. 
OCTA has policy or procedure for every situation.  Contracted customer service.  Uses C3 software system.  
BBB needs a new video system.  More digital..
Pasadena uses Government Outreach computer system
Avoiding Burnout in the Front Line: workshop & training on how to deal with irate customers.  
What to do about "frequent flyers" - 
Certain customers can take an inordinate amount of time and not be satisfied.
You can set limits: 
Connect customers in need with additional government services (such as adult protective services).  
315 days ago
Unfiled. Edited by Amy Hance 315 days ago
Amy H Thinking Beyond the Data
Solutions-focused data collection
Customer service based
Software - it helps us collect data, it helps us produce better reports, but then what happens to all that data? How can it improve customer service? How can it influence procedural and/or policy changes? (any examples?)
Data for Title VI, along with complaints beyond the numbers. Lead to change with service complaints. To analyze the data for solutions. Trapeze Trap! TransTrack Systems. Numbers are not always what's needed. Now, manually recorded. Making easy access through a web-base or app. 
Open Data Clause. Route Match competitor to Trapeze. Mix and match vendors.
Regional agencies follow-up with public transportation. Contracted transportation ensure licensing is in order, training. Pull all data together-Dashboard. Instant Messaging with other providers. Slack-different channels in real time. Raspberry Pi.
315 days ago
Unfiled. Edited by Jacklyn Cuddy Montgomery 315 days ago
Jacklyn M How can we get students interested in transit agencies
Are there paid interships we can link them to?
There are some in San Bernardino, Bay Area (MTC), National Express (internships for a year)
Introduction to transit in high schools in life skills curriculum, peer to peer groups about transit, identify student who has a vision about transit.  Example is Aaron at Humbolt  State!  
CalACT could have a committee of students and give them free membership and they could be ambassadors for the industry.  CalACT could have sponsorships for students to attend CalACT conferences.
Send industry representatives to college events!
Think about a bus and transit at an early age, preschools, etc.
Make transit part of college orientation, create student ambassador program and have an app that connects students who are riding the bus with ones who want to learn to ride the bus.
Get students to give to an important cause, "green wheels" to think about the industry early on.
How do students get interested in transit operations, why do some colleges and universities offer transit studies and some don't.  How do we encourage more of this?
TRB offers paper writing conference, can we scale that to CA universities and colleges that we offer paper writing competition with awards and then have winners present at conferences
Start with CALACT doing a survey of universities of colleges with transit studies and offer incentives 
In the industry, we need to highlight the heros in the industry of those who started as drivers and rose through the ranks, testimonials from people like Art Leahy.  People who started in the industry and then moved out, like movie stars
Maybe two tracks:  non-college placement in driver jobs, econ development and workforce investment councils and OJT dollars, paid internship for low income students, transit industry can host, can we get EDD to screen for us and forward to us and then we would have to screen for drug and alcohol tests.
Second track could be university based, CalACT could be the match maker between transit studies students and specific segments in the industry, offer interships that match their interests (engineering, planning, finance, marketing, operations) so they get that immediate gratification of a match between their interest and get them to realize there are lots of opportunities in transit
In summary:  CalACT run competitions for papers, have students make presentations at conferences, give away memberships, form a CalACT committee of youth in transit, can market to students the networking opportunity, create a student chapter of an association (like what PRSA does),  make CalACT a gateway for internships at agencies  around the state and market it to colleges and universities with transit studies, have a separate track to offer training as entry level, vocational bus drivers through social service agencies.  Need to survey students first to see what their interests are.  Offer orientations about transit industry at colleges and universities, offer testimonials from people who havejobs.   Get high school counselors, advertise on buses about careers in transit.  Create a "career in transit" marketing marterials with testimonials and give that to HR and training professionals when they go into meetings at colleges, universities and vocational schools, with veterans.
Next steps:  CalACT -- take to the board the idea of forming a student chapter and then offer paper competitions to present to the conferences.  Conduct surveys of students.  Create marketing materials about variety of career opportunities in transit and give that to transit HR and training professionals to use with universities, college and vocational schools.
315 days ago
Unfiled. Edited by Seth Churnside 315 days ago
Seth C Moderator: George Sparks
Affirmative Group (Why transit is irrelevant.)
  • development of technology has given rise to more efficient mobility planning
  • frequency, reliability, speed of their transit time --> traditional public transit models can not deliver on this --> funding doesn't allow frequency
  • helping greenhouse gas emissions --> lower demand routes may be producing more emissions than cars
  • no support from the public, policy makers, public discourse to get tools/funding we need to be competitive
  • continue to rely on more tax payer subsidy --> continuing to 
  • outlying areas where it is not efficient to provide public transportation --> it is not equitable 
  • no political will to tax TNC's --> provide their share 
Defence Group (Why transit is relevant.)
  • transit is providing the infrastructure for modern changes (nyc, sf, subways)
  • it is the most efficient mode of transportation in dense areas (look at uber pool - mimicking)
  • more people use buses --> more efficient system
  • 30 buses = 30 cars
  • public transit is the guarantor of equal access
  • urban population is growing faster than suburban populations (2010-2013)
  • less congestion, less pollution
  • accessibility for marginalized populations 
  • public transit may not be feasible but it drives other markets
  • high density areas are not rare --> surrounding corridors that connect to higher density areas 
  • we don't pass on the full cost of driving on to car owners (gas tax, parking fees are nominal)
  • paratransit/infrequent shuttle services to serve less dense areas
Final remarks:
  • transit has the problem of being driven by society to over-extend itself
  • should focus on what transit does best: frequency
  • transit for too long has focused on its modes rather than its mission.
  • Waze app: drivers pick-up others on the way to work.
  • How does transit stay relevant?
  • Feds-representatives -- rural vs urban - by the numbers
  • national discussion - what is transit's vision?
  • maybe convert public transit funding like central banking 
  • public transit may not cross county lines -- Uber doesn't care
  • must compete against Uber/Lyft with seamless app = Google Transit
  • TNC's are losing money, they may not be around in 5 years (cost of tires, maintenance, insurance)
  • look ahead at next competitor: driverless cars?
  • driverless trains, driverless buses (e.g. Copenhagen, Japan) - collect real-time information (count of riders at stops) and make changes quicker
315 days ago
Unfiled. Edited by JUAN MATUTE 315 days ago
  • Can this be institutionalized through TRB/National Academies, or America ITS, transit associations?
  • Introduction: TransitWiki originated as a way to disseminate information amongst agencies; previously, agencies used to talk shop in person at events/conferences. Budget cuts = no conferences. Move to web
  • Over 4 years-->wrote almost 100 articles based off of fact-based research / info from UCTC, TCRP, CalTrans, APTA 
  • Showed a demo of software. Showed philosophical structure
  • Plans to develop new content, promote TransitWiki
  • Focus will be on tools for data analytics for transit, and also technology (info available to passengers, info useful for analyzing on-time performance and inter-agency integration)
  • How to solicit input, what do you want from us (UCLA people) to help you (transit agencies)
  • Made it feasible to search staff reports from agencies in statewide
  • There is a filter for large agencies and rural agencies!
  • Fun Fact: AC Transit showed up on Rural agency tab. Juan to check.
  • Q: Ask about encryption so that not everyone can  access your agency's info?
  • No. There are not restricted levels of access.
  • Are there transit agencies involved in TransitWiki?
  • A: Anecdotal evidence. Some people have uploaded their short-range transit plans or coordinated transit plans.
  • Can we set up as a clearinghouse? Can I send something to get posted where agencies know we can send it to let them parse the parts that are more relevant? (Leslie Scott)
  • do we need to seek permission to post? Can be more bureaucratic/structured. Cultural aversions to disseminate information formally even if the reports are public.
  • Juan: Suggest setting up a page to solicit content. 
  • Leslie noted that there are not platforms where people can discuss things like GTFS-realtime
Aaron: Use of TransitWiki to disseminate information for FDOT. Trillium loaded info there. Showed example of GTFS-consuming applications webpages and showed list of all the apps they researched/vetted. Covered challenges of helping transit agencies understand value of having their consultants deliverable content on transit
Bradley's suggestion: Thoughts on how to get more engagement from agencies? Interview process? Blog + wiki article? It's almost like "ribbon cutting syndrome".
  • what's valuable despite mundane nature... ?
What kind of moderation on content by non UCLA users? Juan moderates.
Why don't other agencies want to share?
  • what if it takes extra time?
  • Leslie says she thinks staff has a concern that they aren't allowed to publish content elsewhere--that there has to be a protocol. If a council report is to be posted, it has to go through the City Clerk--any request for a staff report has to be posted through the City Clerk. She thinks that management control is big. 
  • Some JPAs/special district-->most cities in CA are on some sort of 3 file management systems for agendas and staff reports. 
  • Aaron suggests a toolkit to handle concerns about municipalities that will require extra processes to post reports.
  • Are the barriers to entry too high?
  • Is it up to the agencies to effect the way that their consultants do their business?
  • Is there a way to structure TransitWiki so that it's more attractive for their consultants to participate in? Currently, there are financial disadvantages.
  • Is there a way for agencies to feature / demonstrate their expertise?
  • user pages? policies /hub which shows a lot of user pages, to get some credit.
  • white pages are in-bounds.
  • MediaWiki software has a way to give users a credit and lends credence to the page. Where did the information come from? A page edited by one person is less interesting.
  • What about an acknowledgments page, which includes top 10 contributors but also acknowledges contributor leaders.
  • What's the goal?
  • Information for problems multiple agencies are facing.
  • Seeded with evergreen
  • But transition to technology, ie new funding programs which can pay for these things.
  • Setting up a first resource for getting people up to speed.
  • What about a feature page with rotating features--trying to increase visibility, trying to push content that can help people increase visibility elsewhere?
  • JM to study other models for disseminating best practices in other sectors.
  • Aaron suggested looking at Appropedia, which features contributions from students adding for credit. 
  • Leslie: Suggest going to conference chairs, when they do abstracts-->require that every article presented to transportation conferences, all those presentations (or select #) mandated to post. If youa ccept this, you accept that this will go on TransitWiki.
  • JM Maybe start internal to CA, assess where knowledge is being shared and insert TransitWiki into that.
  • Is there a way to document when somebody looks for something that isn't there?
  • JM Could study search terms through website.
  • JM can create a suggestion box.  Can put it on every page of the website.
  • Advertising policies
  • Decals for priority seating areas in front of buses?
  • How to make your INtern use TransitWiki?
  • How to help your Director of Department/CEO use TransitWiki?
Members (49)
JUAN MATUTE Seth Churnside Tom Hicks Devin Braun Amy Hance Jacklyn Cuddy Montgomery Sirinya Matute Jessica Medina Evan Siroky Jacob Bedolla Jacob Bedolla Jacob Bedolla Mark wall operez@factsd.org rylandlu@g.ucla.edu Ruth Miller derek-anderson@apple.com mgridley@apple.com valene@ammatransitplanning.com friendsofsmart@sbcglobal.net

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